FAQ

  • Orders
  • AI Skin Analysis
  • Products
  • B2B

ORDERS

SHIPPING TO NL / BE

The Netherlands and Belgium: € 4,95
Free shipping from: € 50,00

B2B customers have different shipping conditions. See the B2B tab.

SHIPPING TO GERMANY

Shipping costs to Germany: € 6,95
Free shipping from € 75,00

B2B customers have different shipping conditions. See the B2B tab.

SHIPPING TO EU

Shipping costs to EU countries €8,95
Free shipping from € 75,00

B2B customers have different shipping conditions. See the B2B tab.

DO YOU SHIP WORLWIDE?

We currently ship only to the following EU countries: The Netherlands, Belgium, Germany, Austria, Czechia, Denmark, Estonia, France, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, and Spain.

RETURNS

When the product is unopened and the seal of the box is still intact, you can return it within 21 days after shipment. To start a return, please send us an email. The costs of return are at your own expense. After receiving your return shipment, we will refund the purchase amount within 5 working days, using the same payment method used for placing the order. Please be aware that B2B buyers have different conditions.

WHICH PAYMENT METHODS ARE ACCEPTED? 

We accept all major credit cards, Paypal, Apple Pay, Klarna and many local payment methods such as iDeal, Sofort, SEPA, Bancontact, Cartes Bancaires etc.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged as soon as your order is processed.

AI SKIN ANALYSIS

I CAN'T OPEN THE SKIN ANALYSIS

Please be aware that the skin analysis only works on your mobile phone. When you're on desktop, you can scan the QR code on your screen. On mobile, you can just click on the button and the /skin analysis will start.

DO YOU STORE MY PICTURE?

No, we don't store your picture. Your picture is used for the analysis only and deleted immediately after the scan.

WHY DO I NEED TO FILL IN MY EMAIL?

After the scan, we will email you your rapport by email. This rapport is more detailed, with ingredients to avoid and what works best for your skin type. You can unsubscribe at any time.

THE ANALYSIS HAS FAILED. WHY?

Most commonly, the analysis fails after the screen of your phone locks during the analysis. Keep your screen unlocked during the scan- it will take around 60-90 seconds. The poorer the lighting, the longer the analysis takes, so lighting is very important. Standing in front of a window during daytime works best, or use a ringlight. Avoid direct sunlight, as this may cast shadows.

MY SKIN SCORES OILY, BUT IT'S DRY! WHY?

As you may have seen in the analysis, the AI suspected that you may be wearing makeup or skincare. Using skincare or makeup can make your skin look more oily than it actually is. Cleanse your skin, do not apply any product and redo the analysis. Also, avoid artificial light sources, as this can make skin look more shiny.

PRODUCTS

ARE THE PRODUCTS VEGAN?

Yes, Cleenlab is a vegan brand. Also, our products are cruelty-free.

NICE COLORS. WHERE DO THEY COME FROM?

Some active ingredients naturally have very distinctive colors, which give some of our products a cool color.

It's not just for fun, though! These ingredients actually do great things for your skin. For example, the blue azulene is super calming, which is why you find it in our Barrier Recovery Cream and Cellular Blue Repair Serum.

ARE THE PRODUCTS TESTED ON ANIMALS?

No, we do not test on animals, we test our products on ourselves and our family members and friends. I mean, what else are they for? Just kidding!

ALMOST ALL PRODUCTS ARE FRAGRANCE FREE, BUT NOT ALL. WHY?

Almost all Cleenlab products are fragrance-free, with the exception of 3 products: Milky Shake Double Cleanser, Daily Shield SPF50+ and Night Peel AHA+PHA 18%.
These products naturally have a scent that is less appealing, so we choose a 100% natural, non-synthetic or synthesized fragrance, made with only natural compounds.

These fragrances are among the rarest on the planet. They are like a plant or flower extract, but with a delicious vanilla-based scent. Our 100% natural perfume is suitable for sensitive skin types and are not photosensitive, meaning you can use the products while being in the sun.

ARE THE PRODUCTS NON COMEDOGENIC?

We use non comedogenic oils, such as plant-derived squalane, high linoleic sunflower oil, hemp seed oil, safflour seed oil and argan oil. We avoid oils that are known to be highly or moderately comedogenic.

ARE THE PRODUCTS GLUTEN FREE?

Yes, our products are gluten free.

B2B

I HAVE A SALON AND WANT TO SELL CLEENLAB

Cleenlab products contain high percentages of active ingredients that optimize results after various salon treatments. Are you a certified salon owner, please visit this page and register.

I HAVE A WEBSHOP, CAN I RESELL THE PRODUCTS?

Unfortunately, we only sell B2B to certified salon owners.

(FREE) SHIPPING NL/BE

The Netherlands and Belgium: €4,95
Free shipping from € 150,00

(FREE) SHIPPING WITHIN EU

Germany: €6,95
Rest of EU: €8,96
Free shipping from: €250,00

ARE THE PRICES INCLUDING VAT?

Yes, all prices shown are including VAT, if you are eligible to purchase withhout VAT with a valid VAT number, the VAT will not be added in the cart.